Frequently Asked Questions:

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First login to your secure account area!
If you do not have an account or need to have an online account setup just call customer service at 877-935-7766

  1. Decide what file you wish to download, and "click" on it.
  2. Your browser should prompt you saying that you have started to receive a file and will ask you what you wish to do with it. However, some browsers have this knack of opening the Tajima file. To avoid this, right click on the filename and chose "Save As" or "Save Link As". If you have more problems, please contact us.
  3. Select the location on your system where you wish to save the file. This can be your hard disk or a floppy disk. If you are saving to a floppy, make sure the disk is formatted.
  4. After you have downloaded everything, you can then copy the .DST or .EXP files to a disk, or use whatever procedure you have implemented.
  5. One note for Tajima disk users: To make sure that the disk is recognized as a Tajima disk, verify the volume label of the disk is "Tajima". More information about this is detailed in the next question.

I can't download your designs! It opens the file rather than saving it. Why?
Some browsers, like Microsoft's, are too smart for their own good. Tajima files can be opened through the Notepad application (or the "Edit" command for you DOS users) and viewed as a text file. If the browser can open the design through one of it's components, it will. And does. Unfortunately, that's not what is supposed to happen. To download the file, right click on the file and select "Save As" or "Save Link As". The browser should now download the file to your system. If not, drop us a line and we'll try to help. Note: Check out the next question. It briefly details how to download our files.

Why can't I read your Tajima file or disk?
The good news about Tajima is that it is a DOS based format. Unfortunately, some embroidery editing systems cannot tell it is a Tajima disk without having a "Tajima" volume label - that is, a name for the disk. This is not a directory or a folder, but an actual name to which the disk is identified. To check the volume label of a disk, there are many way, but we will describe the DOS method, since everyone has access, no matter what PC operating system they are using.

  1. Go to the DOS prompt. It generally looks like: C:\> or C:\windows>
  2. Put the Tajima disk in the drive and type Dir A: where A: is the location of the disk
  3. The system will then list the contents of drive A:, including the label of the disk. It will be listed as The volume in drive A is:(name) or The volume in drive A: has no label. The volume should be "Tajima" in either case.
  4. To set the volume label, type Label A: Tajima.
  5. Now your disk is identified as a Tajima disk. If you are still having problems, please give us a call as soon as possible.

I've labeled my disk "Tajima", but it still doesn't work!
To avoid accidental overwrites of designs on our server, as well on your own personal systems, we have started naming the Tajima files we post on our page and FTP site. Now this protects existing files, but it causes an occasional problem with some Tajima readers, particularly the ones that are nothing but a disk drive on the machine. These readers are looking for standard Tajima filenames like "G001.DST", and when it doesn't find it, it either beeps at you, or just says that there's nothing there. To fix the problem, follow the steps below:

  1. Find where the file is located and change to that location. It can be on your hard drive or a floppy.
  2. In DOS, after you are in the directory where the file is located, type: Rename filename.DST g001.DST or whatever g00#.DST filename you wish where the # is the appropriate track number. The filename is whatever the .DST file is called right now. You have now changed the filename to something the reader will accept.
  3. In Windows95, right click on the filename and a options window will appear. Choose "Rename" and then type in the filename, making sure you follow the naming instructions in #2.
  4. If you still have problems, please give us a call as soon as possible.

When I try to download a design, I keep getting a message saying the file is damaged or the URL is invalid. Is something wrong?
Everything is fine. All links are thoroughly tested prior to publication, and constantly checked once placed on-line. This problem has only occurred with users of America On-Line. It seems that Webcrawler is missing "something" that allows users of their service to download files of unusual types. And what could be more unusual than an embroidery file?

Anyway, with the help of AOL, it has been determined that to download files of unusual type, you must use something called "DOS EXP", and that is the only way you could download these files. But to make things a little more easier, ZIP files have been posted to the our site, which should download much easier. If the Tajima or Melco files are giving you trouble, please try the ZIP files. If you are still having problems, e-mail the webmaster.

What is your position regarding ownership of designs?
It is our firm belief that the customer who ordered the design, and then paid for it, owns all rights to that design. This is not to say that if a customer orders a "Microsoft" design, they own the Microsoft logo. The customer simply owns that single embroidery file we created for them. We create designs on request. If you order and pay for a Chevy Tahoe, does GMAC own the truck? No, you do. You paid for it. It's yours.

What is your position regarding copyrighted designs?
When a customer comes to us with an order, it is assumed that they have the proper legal authority to use that logo. Any conflict of ownership regarding a copyrighted logo lies solely between the person who ordered the design and the true owner of the logo.

What does 100% satisfaction mean?
Starbird guarantees complete satisfaction with any design we customize. If you are not satisfied, we will continue to work on the design, as quickly as we can, at no cost to you. The only stipulation is that the design has not been modified in any way. This includes, but is not limited to, size changes and stitch modification. All designs are produced to be "plug and play". Plug it in your machine, and it will run great. If it doesn't, give us a call at once.

Your sample looks great, but everything I sew out looks awful! Why?
Starbird believes that embroidery is a partnership and everything must work properly to be successful. There are countless variables that come into play when a design is set to sew; bobbin type/tension, thread type/tension, type of fabric, humidity, heat, machine maintenance, backing, just to name a few. At Starbird, we try to find the industry "average", and produce our designs according to this "average". And most importantly, we don't keep it a secret. We'll tell anyone who will listen what we think should be done to cure the problem of a bad sample. If it means editing a design we punched, so be it. We will stand by you and every design we do to make sure it runs properly.

Why do you feel your quality is better than everyone else's?
Experience. Our only business is digitizing. We don't have to worry about being distracted. And we've been doing it for over 25 years. In that time, we have amassed a store of knowledge and talented employees to produce the best possible product.

Technique. We don't take any short-cuts that would cost quality. We draw every order to the exact proportion of the artwork. We do not use "Stock Type" or a type font that is "close enough". We use state-of-the-art equipment to avoid missing an important feature. Lastly, we test run every order on production machines. That leaves no guesswork.

Communication. We were given two ears and one mouth. Philosophers say that was because we are to listen twice as much. At Starbird, we want to know everything about you, your orders, your likes and dislikes. That way, we can customize designs specifically for you.

I'm having trouble with your Order form. Whenever I hit "enter", the form is submitted, even if it's not complete. What's going on?
We made the same mistake while testing the page. To move to the next field in the form, use the "Tab" button to go forward, and "Shift+Tab" to back up. Or, if you like, use the mouse to click in the field you wish to enter data. In the two comment boxes (Color Break Info and Additional Information), you can use the enter key to move down to the next line. In this case. the form will not be submitted.

How do I attach artwork to my order?
Theoretically, you should be able to include an art file as an attachment to your e-mail. This is dependent on your browser, but I know that Netscape and Internet Explorer can attach such files (e.g. JPEG, GIF, TIFF) to a message you send us. In the message, please detail what order the art should go with. If you cannot e-mail the file, please feel free to fax us the artwork, or send us the art via your preferred delivery service. Our fax number is (763) 509-3333. One final note is that the format of the file must be PC or we will be unable to read it. If you have further questions, please follow the link at the bottom of the page.

I'm not sure I understand the terms stated in the disclaimer - could you clarify?
Basically, what the disclaimer says is whomever downloads the designs can do nearly whatever they want with the file.

What you can do:

  • Sew out samples of the designs to appraise the quality of our work
  • Run production with the designs - run them on shirts, caps, or whatever they were designed for
  • Sell the finished goods and make a ton of money! Or, use the finished goods as gifts which is just as satisfying.

But, there are a few things that we ask that you please do not do with the free designs.

What you can't do:

  • Give the file away to your friends. Instead, please direct them to our website where they can then download their own copies of our designs.
  • Sell the design files. We are offering these designs for free.
  • Modify the designs without our consent. If you wish to edit these files (resizing, changing formats, etc.) we ask that you contact us before making any changes.

I have a question that isn't listed here.
No problem. Give us a call at 877-935-7766 or you can ask your question via e-mail! Just follow the link below, and we will respond to you within a day or so. Remember, there is no such thing as a stupid question, and if a question is asked enough, we will set it up on this page.
service@starbirdinc.com

24/7 File Downloading

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